EloraSim Shop Delivery Policy

Fast & Simple eSIM Delivery

EloraSim provides digital travel eSIMs delivered electronically. After a successful purchase, your eSIM activation information is prepared for digital delivery to the email address provided with your order.

Digital Delivery

No physical package is shipped. Your eSIM is delivered electronically.

QR Activation

Your delivery may include a QR code, activation details, and setup instructions.

Email Delivery

Delivery information is sent to the email address provided during checkout.

1. Digital eSIM Delivery

EloraSim eSIM products are digital products. There is no physical SIM card or physical package to be shipped.

After your payment has been successfully processed, we prepare the purchased eSIM information for electronic delivery.

Delivery method: eSIM information is normally delivered electronically to the email address associated with your order.

2. What You Receive

Depending on the product and destination, your delivery email may include the information required to install and activate your eSIM.

eSIM QR Code

A QR code may be provided for supported devices to help install the purchased eSIM profile.

Activation Information

Your delivery may include activation or installation details required for the purchased plan.

Plan Information

The email may include destination, data allowance, validity, and other relevant product information.

Installation Guidance

Setup instructions may be included to help you install and activate your travel eSIM.

3. When Will I Receive My eSIM?

eSIM delivery is initiated after successful payment confirmation and order processing.

Complete Your Order

Select your destination and eSIM plan, enter your checkout information, and complete payment.

Payment Confirmation

Your order is processed after the payment provider confirms the transaction.

eSIM Preparation

The purchased eSIM information is prepared for electronic delivery.

Email Delivery

Your eSIM delivery information is sent to the email address provided with your order.

Install & Activate

Follow the supplied instructions to install your eSIM and activate it according to the plan terms.

4. I Have Not Received My eSIM

If your delivery email has not arrived, please check the following before contacting support:

Check your Spam, Junk, Promotions, or other filtered folders.
Confirm that the email address entered during checkout is correct.
Search your inbox for “EloraSim” or your order number.
Confirm that your payment was successfully completed.
Allow additional time if your payment is still being verified.

Still missing? Contact EloraSim Support with your order number and purchase email so we can verify the order and delivery status.

5. Delivery Verification

Because EloraSim products are digital, delivery records may include order information, the recipient email address, delivery date and time, and relevant electronic fulfillment records.

These records may be used to verify that an eSIM purchase was fulfilled and electronically delivered. For digital goods, PayPal identifies electronic delivery records and evidence that an item was received or accessed as relevant forms of delivery evidence.

6. Important Before Installation

Please review your eSIM product information before installation. Compatibility and network requirements can vary by device, model, region, carrier, destination, and operating system.

Confirm that your device supports eSIM technology.
Check that your device is not carrier-locked where applicable.
Review the destination and network coverage listed for your plan.
Check the plan's data allowance and validity period.
Keep the delivery email and activation information available during installation.
Use a stable Wi-Fi or internet connection when installing the eSIM.

Important: Do not install or activate an eSIM before reviewing the plan details and confirming that your device is compatible.

7. Delivery Issues & Support

If you experience a delivery, activation, or installation issue, please contact EloraSim Support before opening a payment dispute. We will review your order and help identify the appropriate solution.

For faster assistance, please provide your order number, purchase email, eSIM destination, and a short description of the issue.

Need Help With Your eSIM?

If your eSIM has not arrived or you need help with installation, contact EloraSim Support and include your order details. Our team will review your delivery status and guide you through the next steps.

Contact EloraSim Support