Depending on how you use EloraSim, we may collect information needed to provide our website and digital services.

• Contact information: name, email address, and phone number when provided.
• Order information: selected eSIM plan, destination, order details, and transaction status.
• Support information: information you provide when contacting us about an order or eSIM.
• Technical information: IP address, browser type, device information, and website activity where applicable.

We use personal information for legitimate business and service purposes, including:

• Processing and managing your order.
• Delivering eSIM information and activation instructions.
• Providing customer support and responding to inquiries.
• Processing and verifying payments.
• Preventing fraud, abuse, unauthorized transactions, and security issues.
• Improving website performance, products, and customer experience.
• Meeting applicable legal, tax, accounting, and regulatory requirements.

Payments may be processed through third-party payment providers, including PayPal when available.

EloraSim does not intentionally request or store your full PayPal account password, full payment card number, or payment security code through our website.

Your email address is used to deliver digital order information, which may include an eSIM QR code, activation details, setup instructions, or order-related communication.

Because an eSIM activation code can provide access to a digital mobile service, you should keep your delivery email and activation information secure.

We may share limited information with service providers when reasonably necessary to operate EloraSim and complete your order.

• Payment and transaction service providers.
• eSIM and telecommunications service partners where required to provide the selected service.
• Website, hosting, security, analytics, or technical service providers.
• Authorities or other parties when required by applicable law or valid legal process.

We do not sell your personal information as a standard part of providing our eSIM services.

EloraSim may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.

Some cookies may be placed or managed by third-party services used on the website, such as payment, security, analytics, or embedded content providers.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No online transmission or storage system can be guaranteed to be completely secure. We therefore recommend using a secure email account and keeping your eSIM activation information private.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer support, accounting, security, dispute handling, and legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.

Depending on your location and applicable privacy laws, you may have rights relating to your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Ask about how your information is used or shared.
• Withdraw consent where processing is based on consent and withdrawal is available.

Our website may contain links to or integrations with third-party services. These services operate under their own privacy practices and policies.

When you use PayPal or another external payment provider, the provider may process information according to its own privacy statement and applicable legal requirements.

EloraSim services are intended for customers who can legally enter into transactions under applicable laws. We do not knowingly collect personal information from children where such collection is prohibited by law.

We may update this Privacy Policy when our services, website practices, technology, or applicable legal requirements change.

The updated version will be published on this page. We encourage you to review this page periodically for the latest information.